bjbaj Privacy Policy

What Information We Collect

We collect the following types of information during registration and use of bjbaj's services:

1.1 Identity Information

Information you provide when creating an account includes: full name, date of birth (for age verification — only for those aged 21 or above), email address, preferred username, and password.

1.2 Financial Information

To process deposits and withdrawals, we collect payment-related information such as bKash or Nagad account numbers, Rocket or Upay transaction IDs, and bank account details. Full card numbers or confidential bank PINs are never collected or stored.

1.3 Technical Information

Information about your device and connection is collected automatically, including:

• IP address and device type
• Browser type and version
• Operating system
• List of pages visited and time spent
• Referral source or URL

1.4 Gaming Activity Information

Your gaming history, betting patterns, win/loss records, and session duration are stored. This information is used to ensure responsible gaming and to improve your experience.

Purpose of Information Use

Collected information is used for the following legitimate purposes:

2.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, provide access to games, and distribute bonuses and rewards. Your financial information is verified to ensure the minimum deposit amount of ৳300 and minimum withdrawal amount of ৳800.

2.2 Security and Fraud Prevention

We analyze technical information to ensure account security, detect suspicious transactions, and prevent unauthorized access.

2.3 Legal Compliance

Information may be used to meet applicable legal obligations, for age verification (21+), and for identity confirmation.

2.4 Customer Support

Our 24/7 Bengali-language live chat support team may access your account information to resolve your issues. This is solely for your assistance.

2.5 Service Improvement

By analyzing overall usage patterns, we make decisions about adding new games, improving the interface, and providing a better gaming experience.

Information Sharing and Disclosure

bjbaj does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

3.1 Service Provider Partners

The necessary amount of information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfers), game software providers, and cybersecurity service providers. These partners are required to comply with our privacy standards.

3.2 Legal Requirements

In the case of a court order, a legitimate request from a government authority, or a legal process, we may be legally required to disclose relevant information. Such disclosure is always limited to the minimum information necessary.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but the new party will be required to comply with the standards of this privacy policy.

Data Security Measures

bjbaj uses industry-standard technology and practices to ensure the security of your information:

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used across our entire platform. This means all data transmitted between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Access Control

Access to your information is strictly controlled. Only authorized staff who need it for their work can view your information. All access is logged and regularly audited.

4.3 Password Protection

Your password is stored using strong hashing algorithms. No bjbaj employee can ever view your password. We will never ask for your password by email or chat.

4.4 Security Audits

Our systems undergo regular security audits. Firewalls, intrusion detection systems, and regular vulnerability assessments are part of our security program.

Cookies and Tracking Technology

The bjbaj website uses cookies and similar tracking technologies. These technologies help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They include maintaining login sessions, storing security tokens, and remembering your preferred settings.

5.2 Analytics Cookies

We collect analytics data to understand which parts of our site are used most. This data is aggregated and is not personally identifiable.

5.3 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some site features to not work properly.

Data Retention Period

We keep your information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records may be retained for a minimum of five years after account closure, as required by law.
• Customer support conversation records are deleted two years after the issue is resolved.
• Aggregated data collected for analytics purposes may be retained long-term, but it is not personally identifiable.

Personal information is deleted or anonymized within 30 business days of receiving an account deletion request, unless there is a legal obligation to retain it.

Your Rights

As a bjbaj user, you have the following rights:

7.1 Data Access

You can request from us at any time what information we have collected about you. We will provide a detailed report within 30 days.

7.2 Data Correction

If your account contains incorrect or outdated information, you can request a correction. Many details can be changed directly from your account settings.

7.3 Request for Data Deletion

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Objection to Processing

You may object to marketing communications or optional data processing. We will act on such requests as soon as they are received.

Protection of Children and Minors

bjbaj strictly prohibits providing services to anyone under the age of 21. Age is verified at the time of registration and no person under 21 may use our platform.

We do not knowingly collect personal information from anyone under the age of 21. If we believe a minor has registered, that account will be closed immediately and the associated information will be deleted.

Policy Changes

We may update this privacy policy from time to time. For significant changes:

• A notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.
• Your active consent may be requested for significant changes.

If you continue using the service after a revised policy is published, this will be considered acknowledgment of the new policy.

Responsible Gaming and Privacy

bjbaj takes responsible gaming seriously. We use your gaming activity data to manage responsible gaming features such as deposit limits, session time limits, and self-exclusion.

Information related to responsible gaming is handled with the utmost confidentiality and is not used for any marketing or third-party purposes. You can read more about this on our Responsible Gaming page.